40 Years Experience

Re-defining and Re-charging Your Occupancy After 2020 Challenges?

“Linda has been a huge catalyst to our post COVID growth.
The best of the best!”

Zachary Zerbonia, Chief Operating Officer,
Franciscan Ministries

• Proactively drafted consistent messages for owners and operators based on the principles of truth, accuracy and timeliness with outstanding outcomes and support.
• Launched social media campaigns that resulted in heightened connectivity, community engagement and new partnerships.
• Shared tools, processes and protocols with health care provider in alignment with changing state and federal guideline.
• Reinforced leadership communication skills at all levels by jump starting active listening techniques, dealing with uncertainty and overcoming fears.
• Launched video communication campaigns and patient bedside tour options to promote enhanced connectivity and distinctive advantages during limited access and pandemic shut-downs.
• Served as a motivational coach and counselor to health care leaders at all levels and front line workers experiencing symptoms of burnout, fatigue and powerlessness during the pandemic.

• Served as the conduit for new clinical partnerships to meet the anticipated needs of uncertain COVID post-acute volume admissions.
• Served as an operational consultant to skilled nursing facilities that created COVID units to serve their communities.
• Created high impact internal programs to keep staff motivated, focused and engaged and to reduce caregiver stress and fatigue.

• Received approval from national licensing and certification boards to teach 30+ CEs via ZOOM
  as an effective platform for providing outstanding education throughout the health care continuum.
• Fine tuned leadership and middle management skills, including creative problem solving, customer service recovery and transformational change.
• Shared Medicare and managed care COVID-related changes to health care providers throughout the continuum
  to ensure consistent operational interpretations and expedient transfers from hospitals to post acute and alternative settings.