Training

Training is at the core of Linda’s consistent results throughout all organizations and is specifically tailored to overcome today’s challenges plus prepare you for what lies ahead with confidence. Whether it is formal classroom style training, 1:1 coaching, boots on the ground in the field exercises, restructuring/re-engineering or refueling retreats, Linda will serve as your partner, mentor and coach through this journey. After formal engagements are completed, many clients continue to utilize Linda’s expertise to strengthen their overall personal and professional development.

Areas of Expertise:

  • Understanding prospect needs
  • Listening skills
  • Overcoming obstacles
  • Closing sales
  • Sales techniques
  • Follow up
  • Communications skills
  • Giving feedback
  • Effective negotiating skills
  • Conflict resolution
  • First impression/last impressions
  • Customer service and recovery
  • Actionable marketing plans
  • Physician relations
  • Caregiver fatigue
  • Leadership development (at all levels)
  • Accountability
  • Supervisory skills
  • Culture change
  • Strategic planning
  • Critical thinking and problem solving
  • Self advocacy
  • Crises management

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“Censusolutions focused on our unique differentiators and helped us implement a multi-faceted approach to growing occupancy with sound results!
Linda has been instrumental in realigning our sales and marketing efforts within the changing senior living market.”
– Nancy Sutula, Vice President of Residential Services, Menorah Park

“Linda’s training and teaching always integrates real-life situations which we can relate to plus it gives us new perspective and renewed energy within our profession and home life!”
– The Ohio State Wexner Medical Center – 2020

“I love the way Linda immerses herself in the community in such a way that she is considered one of us.”
– Dan Bannon, LNHA, Executive Director, Franciscan Village